Account Policies & Guidelines

Understanding SeaFin's account policies helps ensure a great experience for everyone. This page covers account limitations, usage monitoring, and community guidelines.

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Account Structure & Limitations

Single Profile Policy

Each SeaFin account includes:

• One user profile only - no multiple profiles per account
• Personal use - designed for individual users
• Customizable settings - personalized to your preferences

Why single profiles?:

• Simplifies account management
• Ensures personalized recommendations
• Maintains server performance
• Easier troubleshooting and support

No Account Sharing Policy

Account sharing is not permitted:

• One person per account - accounts are for individual use
• No password sharing - don't give your credentials to others
• No simultaneous users - only one person should use an account

Why this policy exists:

• Protects server resources and performance
• Ensures fair usage for all users
• Maintains content licensing compliance
• Enables accurate usage monitoring

Usage Monitoring & Compliance

Stream Monitoring

Admin monitoring includes:

• Connection tracking - which devices are connected
• Simultaneous stream detection - multiple streams from one account
• Usage patterns - general viewing habits for server optimization

What triggers admin attention:

• Multiple simultaneous streams from same account
• Unusual connection patterns (many different IP addresses)
• Excessive bandwidth usage that affects other users
• Technical issues reported by multiple users

Multiple Stream Detection

If multiple streams are detected:

1. Admin will reach out to discuss the situation
2. Options will be provided:
   • Explain legitimate usage (multiple devices for same person)
   • Request additional account creation for family members
   • Adjust usage patterns to comply with policy
3. Resolution focus - finding solutions, not punishment

Additional Account Requests

When You Might Need Multiple Accounts

Common scenarios:

• Family members want separate accounts
• Roommates sharing the same internet connection
• Different viewing preferences requiring separate libraries
• Privacy concerns about shared viewing history

How to Request Additional Accounts

Process:

1. Contact the admin (person who invited you originally)
2. Explain the situation and need for additional accounts
3. Provide email addresses for new account holders
4. Wait for approval and invitation process
5. Each person gets their own credentials

What to include in request:

• Number of additional accounts needed
• Relationship to current account holder
• Email addresses for new accounts
• Reason for separate accounts

Content & Usage Guidelines

Appropriate Use

SeaFin is for:

• Personal entertainment viewing
• Family-friendly content consumption
• Reasonable bandwidth usage
• Respectful use of shared server resources

Please avoid:

• Commercial use or public viewing
• Excessive downloading (where available)
• Sharing credentials with non-household members
• Circumventing technical limitations

Content Requests

Request responsibly:

• Check existing libraries before requesting
• Be specific with titles and years
• Don't spam requests - quality over quantity
• Report issues constructively through Jellyseerr

Community Standards

Be a good SeaFin citizen:

• Report technical issues to help everyone
• Use the request system appropriately
• Respect server resources - don't abuse the system
• Help other users if you have knowledge to share

Parental Controls & Content Filtering

Parental Controls Availability

Available upon request:

• Content filtering by rating (G, PG, PG-13, R)
• Library restrictions - limit access to certain libraries
• Time-based restrictions (if technically feasible)
• Custom content blocking for specific titles

How to Request Parental Controls

Process:

1. Contact the admin directly
2. Specify requirements:
   • Age of children using the account
   • Desired content rating limits
   • Specific content to block/allow
   • Any time restrictions needed
3. Admin will configure account restrictions
4. Test and adjust as needed

Note: Parental controls are configured server-side and cannot be changed by the account holder.

Account Security & Privacy

Password Security

Best practices:

• Use a unique password for your SeaFin account
• Don't share credentials with others
• Contact admin if you suspect account compromise
• Update password if requested by admin

Privacy Considerations

What admin can see:

• Connection information (IP addresses, devices)
• General usage patterns (bandwidth, streaming times)
• Library access (which libraries are used)
• Technical logs for troubleshooting

What admin cannot see:

• Specific content you're watching (unless troubleshooting)
• Personal information beyond what's needed for service
• Account credentials (passwords are encrypted)

Violation Consequences

Policy Violations

Minor violations (first offense):

• Friendly reminder about policies
• Guidance on proper usage
• Opportunity to correct behavior

Repeated violations:

• Discussion about account usage
• Additional monitoring period
• Possible account restrictions

Serious violations:

• Account suspension (temporary)
• Account termination (permanent)
• IP blocking (in extreme cases)

Appeal Process

If you disagree with admin action:

1. Contact admin directly to discuss
2. Explain your perspective calmly
3. Provide context for the situation
4. Work together to find a solution

Technical Limitations & Expectations

Server Resources

Understanding shared resources:

• 300TB total storage shared among all users
• Bandwidth limitations during peak times
• Processing power shared for transcoding
• Maintenance windows for server updates

Performance Expectations

What to expect:

• Generally reliable streaming for popular content
• Occasional issues with rare or old content
• Maintenance periods with advance notice when possible
• Best effort support from admin

What not to expect:

• Netflix-level reliability - this is a personal server
• 24/7 guaranteed uptime - maintenance and issues happen
• Instant content availability - requests take time
• Professional support - admin helps when available

Getting Help & Support

When to Contact Admin

Account-related issues:

• Login problems or forgotten passwords
• Suspected policy violations
• Need for additional accounts
• Parental control requests

Technical issues:

• Use Jellyseerr for content problems first
• Contact admin for persistent technical issues
• Server-wide problems affecting multiple users

How to Contact Admin

Best practices:

• Be specific about the issue
• Include relevant details (error messages, device info)
• Be patient - admin responds when available
• Be respectful - remember this is a personal service

Community Guidelines Summary

Do:

• ✅ Use your account personally
• ✅ Report issues constructively
• ✅ Request content appropriately
• ✅ Respect server resources
• ✅ Follow usage policies
• ✅ Be patient with technical issues

Don't:

• ❌ Share your account credentials
• ❌ Use multiple simultaneous streams
• ❌ Spam content requests
• ❌ Abuse server resources
• ❌ Circumvent restrictions
• ❌ Expect commercial-level service

Questions & Clarifications

Common Questions

Q: Can family members share my account? A: No, but you can request additional accounts for family members.

Q: What if I'm traveling and use different IP addresses? A: Normal travel usage is fine. Consistent multi-location usage might trigger monitoring.

Q: Can I use SeaFin on multiple devices? A: Yes! Use your phone, laptop, TV, etc. Just not simultaneously by different people.

Q: What happens if I accidentally violate a policy? A: First violations usually result in friendly guidance, not punishment.

Q: How do I know if my usage is appropriate? A: If you're using it personally and reasonably, you're probably fine. When in doubt, ask!

Remember: These policies exist to ensure SeaFin remains a great experience for everyone. When in doubt, communicate with the admin - they're here to help! 🛡️✨