SeaFin Troubleshooting Guide 🔧

Your comprehensive solution center for all SeaFin issues. This guide provides step-by-step solutions for every common problem, plus advanced troubleshooting techniques and when to seek help.

⚡ Emergency Quick Fixes

🆘 Try These First (90% Success Rate):

⚡ Success Rate by Fix:

• Refresh/Restart: 70% of issues resolved
• Duplicate Version: 60% of playback issues resolved
• Lower Quality: 80% of buffering resolved
• Different Browser: 90% of compatibility issues resolved

Playback Issues

Video Won't Start Playing

Symptoms: Click play but nothing happens, black screen, loading forever

Solutions:

1. Try the duplicate version - Look for the same title in different libraries
2. Lower quality - Set to 2-4 Mbps in playback settings
3. Clear browser cache - Or restart the app completely
4. Check internet speed - Use speedtest.net
5. Try different browser - Chrome usually works best
6. Report via Jellyseerr - The stream might need maintenance

Constant Buffering/Stuttering

Symptoms: Video keeps pausing to load, choppy playback

Solutions:

1. Lower quality immediately - Try 2 Mbps or 1 Mbps
2. Pause and let buffer - Wait 30-60 seconds before playing
3. Close other apps - Stop other internet-using devices/apps
4. Use wired connection - Ethernet is more stable than WiFi
5. Try different time - Internet might be congested
6. Check speed test - You might need lower quality than expected

Audio/Video Out of Sync

Symptoms: Voices don't match lip movement

Solutions:

1. Pause and resume - Simple restart often fixes this
2. Refresh the page/restart app
3. Try different audio track - Use settings gear during playback
4. Try duplicate version - Different source might be better synced
5. Report to Jellyseerr - This might be a source issue

No Audio

Symptoms: Video plays but no sound

Solutions:

1. Check device volume - Both system and app volume
2. Try different audio track - Click settings gear → audio
3. Check browser audio - Make sure browser isn't muted
4. Restart playback - Refresh and try again
5. Try different device - Test if it's device-specific

Login & Access Issues

Can't Log In

Symptoms: Wrong username/password errors, login page won't work

Solutions:

1. Double-check credentials - Username and password from invitation email
2. Check server URL - Must be exactly https://fin.hub22.uk
3. Clear browser data - Clear cookies and cache
4. Try different browser - Chrome (recommended), Firefox, avoid Safari
5. Contact admin - The person who invited you can help reset password

Jellyseerr Won't Load

Symptoms: Can't access the request system at rqst.fin.hub22.uk

Solutions:

1. Check URL - Must be exactly http://rqst.fin.hub22.uk (note: http, not https)
2. Use Jellyfin credentials - Same username/password as SeaFin
3. Clear browser cache - Or try incognito/private mode
4. Try different browser - Some browsers handle it better
5. Check internet connection - Basic connectivity test

Libraries Not Loading

Symptoms: Can log in but libraries are empty or won't load

Solutions:

1. Wait and refresh - Sometimes takes time to load
2. Try different library - Check if all libraries affected
3. Clear browser cache - Or restart app
4. Check internet connection - Slow connection affects loading
5. Try different device - Test if it's device-specific

Content & Search Issues

Can't Find Specific Movie/Show

Symptoms: Search returns no results for content you know exists

Solutions:

1. Try different search terms - Alternative titles, actor names
2. Check all libraries - Look in Movies, Movies (Offline), Downloads
3. Search by year - "Movie Title 2020"
4. Browse by genre - Sometimes search misses things
5. Request it - Use Jellyseerr if it's truly missing

Duplicate Entries Confusing

Symptoms: Same title appears multiple times

This is Normal! Here's how to handle it:

1. Try main libraries first - Movies/TV Shows (these are organized)
2. If main version fails - Try Movies (Offline)/TV Shows (Offline)
3. Check Downloads library - Might have special versions
4. Report issues - If all versions have problems

Search Not Working

Symptoms: Search bar doesn't respond or gives errors

Solutions:

1. Refresh page/restart app
2. Try browsing instead - Use library categories
3. Clear browser cache
4. Try different device/browser
5. Use Jellyseerr search - Alternative search interface

Device-Specific Issues

Mobile App Problems

Common Issues: App crashes, won't connect, poor performance

Solutions:

1. Update the app - Check app store for updates
2. Restart phone/tablet - Clear memory issues
3. Reinstall app - Delete and reinstall Jellyfin app
4. Check WiFi - Try cellular or different WiFi network
5. Use web browser - As temporary alternative

Smart TV App Issues

Common Issues: App won't install, crashes, poor interface

Solutions:

1. Update TV firmware - Check TV settings for updates
2. Restart TV - Full power cycle
3. Reinstall app - Delete and reinstall Jellyfin app
4. Use web browser - TV's built-in browser as backup
5. Try different device - Roku, Fire Stick, etc.

Browser-Specific Problems

Chrome Issues:

• Clear cache and cookies
• Disable extensions temporarily
• Try incognito mode

Safari Issues:

• ⚠️ Safari is not recommended - causes frequent playback problems
• Switch to Chrome - Download from chrome.google.com for best experience
• Safari users should expect compatibility issues

Firefox Issues:

• Clear cache and cookies
• Check add-on conflicts
• Try safe mode

Quality & Performance Issues

Poor Video Quality

Symptoms: Blurry, pixelated, or low-resolution video

Solutions:

1. Increase quality - Try higher Mbps setting
2. Check internet speed - Use speedtest.net
3. Try duplicate version - Might have better quality
4. Use wired connection - More stable than WiFi
5. Request better version - Via Jellyseerr

Slow Loading/Interface

Symptoms: SeaFin interface is sluggish, slow to respond

Solutions:

1. Close other browser tabs - Free up memory
2. Restart browser/app - Clear temporary issues
3. Check internet speed - Slow connection affects everything
4. Try different device - Test if device is the issue
5. Use simpler interface - Try different Jellyfin app

When to Report Issues

Report Through Jellyseerr When:

• Content won't play - Streams might need re-insertion
• Audio/video sync issues - Source problems
• Missing episodes - Content gaps
• Quality problems - Better versions needed
• Broken subtitles - Source issues

How to Report Effectively:

1. Go to rqst.fin.hub22.uk
2. Login with your SeaFin credentials
3. Navigate to Issues section
4. Provide details:
   • Exact title and episode (if TV show)
   • What's wrong (won't play, sync issues, etc.)
   • Device you're using
   • When it started happening

Advanced Troubleshooting

Network Issues

Test Your Connection:

1. Speed test - speedtest.net
2. Try different network - Mobile hotspot, different WiFi
3. Check router - Restart if needed
4. Test other streaming - Netflix, YouTube working?

Browser Debugging

For Web Users:

1. Open developer tools - F12 key
2. Check console - Look for error messages
3. Try incognito mode - Rules out extensions
4. Clear all data - Nuclear option for browser issues

App Debugging

For Mobile/TV Apps:

1. Check app version - Update if available
2. Restart device - Full power cycle
3. Clear app data - In device settings
4. Reinstall app - Last resort

Getting Help

Self-Service Options

1. Try solutions above - Most issues are common
2. Check duplicate versions - Often solves playback issues
3. Adjust quality settings - Fixes most streaming problems
4. Use different device - Isolates device-specific issues

When to Contact Support

• Account access issues - Contact person who invited you
• Content problems - Report via Jellyseerr
• Technical issues - Try troubleshooting first, then report
• Feature requests - Submit via Jellyseerr

Information to Include When Reporting

• Exact error message (if any)
• Device and app version
• What you were trying to do
• When the problem started
• What you've already tried

Prevention Tips

Avoid Common Issues

• Use wired connection when possible
• Keep apps updated - Regular updates prevent issues
• Don't max out quality - Leave headroom for network fluctuations
• Regular restarts - Clear temporary issues
• Bookmark working versions - Note which duplicates work best

Best Practices

• Start with main libraries - Movies/TV Shows are best organized
• Report issues promptly - Helps everyone
• Be patient - Personal server vs. commercial infrastructure
• Try alternatives - Multiple versions give you options

Quick Reference Guide

Remember: SeaFin is a personal server with active support. When in doubt, report the issue - it helps improve the service for everyone! 🛠️